A while back, a person posted an obnoxious message sent to him by an executive of State Bank of India (SBI) Credit Card over X (formerly Twitter). It was in regard to his pending payment on the credit card.
Shocked at this, SBI customer Rattan Dhillon posted, “The audacity to send something like this is unbelievable… This is unacceptable behavior and the bank owes me an apology… This is totally ridiculous.”
An apology was offered to the customer by SBI Card and said, “Hi, we sincerely regret the inconvenience caused. We have taken a note of it & Our representative will connect with you soon.”
“I am sorry, I don’t want to get into this conversation, but I just want to inform you your representative said that ‘shrm shurm nahi hai apko payment krni hoti hai due date baad akal aati hai apko’ over call and have a recording as well,” Rattan Dhillon wrote in comments.
From then, the social media discussion is triggered towards the customer service, with several users sharing their take on the matter.
One comment read, “This is the language set by the Standard Operating Procedure of Customer Service of SBI.”
Another user mentioned a similar experience by sharing call records and other details, but nothing was done.
A third comment reads like:” This is not ‘inconvenience.’ This shows what pathetic low levels the bank has fallen to. There seems to be no more professional values and ethics anymore.”
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