IndiGo which refers to it low-cost airline on Wednesday dismissed the report that has placed IndiGo among the worst airline this year.
In the ‘AirHelp Score report 2024’ the domestic carrier ranked relatively low, 103 out of 109 airlines that were evaluated. The report also placed Air India at 61 and Air Asia at 94st place.
IndiGo in its statement said that, the Indian aviation watchdog, DGCA releases data on time that airline has operated its flight and customers’ complaints on a monthly basis.
“IndiGo has been consistently efficient here, and it’sOR launched a campaign saying that IndiGo has the lowest customer complaint ratio for any airline of such size and operations scale.”
Further, it noted that the data put out in the survey by AirHelp, an EU claim processing agency, “does not report the sample size from India and neither considers the methodology or compensation standards that are followed all over the world aviation industry – thus raising a question mark”.
“Indi Go being India’s favourite airline declines to accept the authenticity of this survey and rededicates themselves to delivering on its commitment of delivering OnTime, Affordable, Courteous and Relaxed flying to its customers,” said the airline major.
For the said nine-month period of (January-September), the budget carrier IndiGo flew more than 72.5 million passengers, while the Tata Group company Air India, flew more than 16.4 million passengers, as per the DGCA.
The airline has more than 380 aircrafts, it now has daily operating flight about 2,100 and providing service to some over 85 domestic and over 30 international airports.
The first three places in the AirHelp rating are Brussels Airlines, Qatar, and United Airlines.
IndiGo offers better punctuality besides having very low complaints from their customers
To barter this, Indi Go focused its figures of punctuality as well as a comparatively low client lament proportion for an airline of that scale. “Being India’s favorite airline, our mission is to deliver on-time, low-cost and friendly, as well as inconvenience-free travel,” the statement said.
In its latest ranking, AirHelp ranked IndiGo at an indigent 4.80 out of 10, putting the airline among the worst globally. But IndiGo has a stand that its operations standards and customer service performance are not as bad as these findings depicted.
IndiGo Reassures Customers
In response to the threat posed by the rise in the number of flight delays, IndiGo insisted on its commitment to deliver punctuality values and quality service assurance and in the process affirmed its market position as the airline of choice among travellers. The respondents and the airline were least satisfied with the food, wines and spirits, and entertainment provided on board, although the airline undertook to enhance services offered on its flights.
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